Returns & Payment Policy

Southern Monograms is dedicated to providing quality products and services to our customers. We hope you will like what you have ordered, but if something isn’t right, please let us know.

Monograms.co.nz will only accept returns for the following scenarios:

• Goods damaged or faulty prior to delivery.
• Goods that vary from their description on this website.
• Goods supplied incorrectly.

Our quality control teams do inspect all deliveries to Southern Monograms to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.

Returns Process:

Please return the product/s to us in the original condition within 10 days of receipt, including a copy of your receipt and all the original packaging and we will replace or refund your purchase using the original payment method.

Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate your preferred remedy.

All returns should be sent with supporting documentation in original or appropriate packaging to:

Southern Monograms
1 Carlyle Street
Sydenham
Christchurch
New Zealand

Store Exchanges and Returns (If Applicable)

You may return or exchange a product bought on monograms.co.nz at any of our office store 1 Carlyle Street, Sydenham, Christchurch, New Zealand. Again, please ensure the product is in original condition and you have your receipt as proof of purchase.

For any additional information on our return policies, please contact us on 0800 800 676, or e-mail us at info@monograms.co.nz.