| How long will it take? |
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For new designs it is necessary to digitise your logo. We usually produce a sample prior to production. This process typically takes 2 – 3 days. Once your logo has been digitised most production runs are completed within 4 –5 days. Repeat orders are usually completed within one working week.
We can expedite delivery, if you have a tight deadline please talk to us we will do our best to meet any reasonable request. We do get extremely busy prior to Christmas and at other times through out the year. Please phone us to book production space.
Custom-made (indent) orders typically take 8 – 10 weeks. Faster delivery via air-freight can be arranged at an extra cost.
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| How much will it cost? |
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Embroidery is priced based on the number of stitches in each design. This is a function of the speed at which the embroidery machines run. You can have as many as 9 different colours in your logo before any extra costs are incurred.
Digitising prices are based on the length of time it takes to complete.
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| What is the minimum run? |
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We have a minimum requirement of 12 units for caps and logos that require special framing devices. We find that shorter runs are simply unprofitable.
We do run single units on most other items. Please note that surcharges and minimum invoice fees will apply in most instances.
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| Where are we located? |
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We are situated at 1 Carlyle Street, Sydenham, Christchurch. Heading south along Colombo St take the first left off the overhead bridge that crosses the railway lines. Please click here for a map . . .
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| Do we supply outside our region? |
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Within New Zealand we service customers from Kaitaia to Invercargill and have done so for many years. We have also completed work for clients in Australia, Antarctica, Pacific Islands, United Kingdom, United States, Angola, Canada, and Switzerland. With today’s technology geographic distance is no barrier to us meeting your requirements.
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| Do you supply garments and / or caps? |
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Yes we do supply an extensive range of garments, caps and other promotional products. Please browse the website, phone us or come into our showroom to view our range.
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| Can I bring in my own caps and or garments? |
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You may bring in your own garments but we only embroider caps that we supply ourselves. Our minimum run for direct embroidery on caps is 12 units.
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| How big / small can my logo be? |
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A typical chest logo is 7 – 10 cm wide. Our maximum stitchable area is 46 x 36 cm. On caps the maximum logo height is 6.8cm. Our special pocket frame allows for a maximum width of 7 cm.
The smallest legible text achievable in embroidery is 3.5mm. This limitation has to do with the width of the actual thread used and the size of the needles.
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| What artwork format(s) do we require? |
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For embroidery we prefer .jpg 400dpi PC Format. We can work from vector files such as .ai .cdr .dxf .epc .hpg .lop
If you do not have electronic files available we can work from scanned images of photos, letterheads, business cards or hand drawn pictures.
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| How can I pay? |
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Please refer to our terms and conditions. Payment is by cash, cheque or credit card upon completion, we may request a deposit prior to commencement. For clients who complete an approved application for a trade account, payment is required no later than the 20th of the month following delivery. |
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