Welcome to our frequently asked questions
Customizing apparel and merchandise can be a fun and rewarding experience, but we know you might have some questions before you get started.
Whether you’re a seasoned pro or a first-timer, this page is here to guide you through our process. We’ve compiled answers to some of the most common questions about our products, artwork, ordering, and more.
So, please browse below and don’t hesitate to reach out if you can’t find what you’re looking for!
Our order timeframe does depend on the size and complexity of your order. We aim to turn simple straight forward orders, where we have the stock available, around within 10 working days.
We have a minimum order value which is $80.00
Yes you can supply your own items but a six unit minimum applies.
Here are some of the main decoration methods we use:
- Embroidery
- Supacolour printing
- Heat transfer printing
- Computer cut vinyl
- Sublimation
- Laser engraving
- Appliqué
It's more common for us to process designs that have already been created by a graphic designer. We can make modifications and alterations to existing artwork designs, however we do not offer a complete graphical design service.
Proofing is usually done by electronic mock-ups. A physical sampling process involves utilizing multi-head machines. Due to the intricacies involved, we do charge an hourly rate for sampling. Please enquire for pricing.