Welcome to our frequently asked questions

Customizing apparel and merchandise can be a fun and rewarding experience, but we know you might have some questions before you get started.

Whether you’re a seasoned pro or a first-timer, this page is here to guide you through our process. We’ve compiled answers to some of the most common questions about our products, artwork, ordering, and more.

So, please browse below and don’t hesitate to reach out if you can’t find what you’re looking for!

How quickly can I get my order?

Our order timeframe does depend on the size and complexity of your order. We aim to turn simple straight forward orders, where we have the stock available, around within 10 working days.

Is there a minimum order quantity (MOQ) for custom apparel?

We have a minimum order value which is $80.00

Can I provide my own garments?

Yes you can supply your own items but a six unit minimum applies.

What decoration methods do you offer?

Here are some of the main decoration methods we use:

  • Embroidery
  • Supacolour printing
  • Heat transfer printing
  • Computer cut vinyl
  • Sublimation
  • Laser engraving
  • Appliqué

Do you offer design services for my logo or artwork?

It's more common for us to process designs that have already been created by a graphic designer. We can make modifications and alterations to existing artwork designs, however we do not offer a complete graphical design service.

Can I get a sample of the clothing with my logo before placing a bulk order?

Proofing is usually done by electronic mock-ups. A physical sampling process involves utilizing multi-head machines. Due to the intricacies involved, we do charge an hourly rate for sampling.  Please enquire for pricing.