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Lotus Key Ring frequently asked questions

How quickly can I get my order?

Our order timeframe does depend on the size and complexity of your order. We aim to turn simple straight forward orders, where we have the stock available, around within 10 working days.

Is there a minimum order quantity (MOQ) for custom apparel?

We have a minimum order value which is $120.00 plus GST and a minimum order quantity of 6 units

Can I provide my own garments?

Yes you can supply your own items but a six unit minimum applies.

What decoration methods do you offer?

Here are some of the main decoration methods we use:

  • Embroidery
  • Supacolour printing
  • Heat transfer printing
  • Computer cut vinyl
  • Sublimation
  • Laser engraving
  • Appliqué

Do you offer design services for my logo or artwork?

It's more common for us to process designs that have already been created by a graphic designer. We can make modifications and alterations to existing artwork designs, however we do not offer a complete graphical design service.

Can I get a sample of the clothing with my logo before placing a bulk order?

Proofing is usually done by electronic mock-ups. A physical sampling process involves utilizing multi-head machines. Due to the intricacies involved, we do charge an hourly rate for sampling.  Please enquire for pricing.

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